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Delivery & Returns - UKMOTO

UK Delivery

We’re proud to offer FREE Standard Delivery on all orders across the UK – no minimum spend, no hidden fees. Express delivery options are also available if required.

Delivery Details

  • All orders are shipped using DPD or Royal Mail, depending on the size and weight of the items.
  • Every parcel is sent on a tracked service so you can follow your delivery from dispatch to your doorstep.
  • You’ll receive a tracking link via email or text as soon as your order leaves our warehouse.

Estimated Delivery Time

  • Standard delivery takes 3 – 5 working days.
  • Express delivery takes 1 – 2 working days.
  • In most cases, smaller items are delivered via Royal Mail Tracked, while larger or higher-value items are handled by DPD.
  • Some remote or Highland areas may experience slightly longer delivery times.

Returns Policy

We understand that sometimes things aren’t quite right. That’s why we offer a 30-day return window on all eligible items.

How to Return an Item

  1. Contact our support team to request a return and receive return instructions.
  2. Pack the item securely in its original packaging, including all tags and accessories.
  3. Return the item using a tracked delivery service of your choice (return shipping is at your own cost).
Please note: We do not currently offer free returns unless the item is faulty or sent in error.

Return Eligibility

  • Items must be unused, unworn, and in resalable condition.
  • All original tags, labels, and packaging must be included.
  • For safety reasons, helmets and protective gear must be returned unworn, with visor film still covered, and in original packaging.
  • Pinlocks and visors must have original protection film intact.

Faulty or Incorrect Items

If you’ve received the wrong item or something isn’t working as it should, please get in touch as soon as possible. We’ll arrange a return at no cost to you and offer either a replacement or full refund.

What Can’t Be Returned

  • Items returned after 30 days (unless pre-approved).
  • Used or damaged items (unless faulty).
  • Helmets or safety gear that have been worn.
  • Items without original packaging, labels, or accessories.

Need Help?

Got a question about your delivery or return? We’re here to help. Contact our Customer Support Team by email.